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Frequently Asked Questions

How can I contact customer support?

You can reach us through multiple channels:

  • Email: payment@portercore.net (responses within 24 hours)

  • Phone: +44 7378452376 (Mon–Fri, 09:00–18:00 UK Time)

  • Live Chat: Available on portercore.net

  • Mail: 37 Ballam Avenue, Doncaster, South Yorkshire, United Kingdom, DN5 9DY

How long will it take to process my order?

Orders are usually processed within 1–3 business days after confirmation of payment. You will receive a confirmation email with tracking information once your order has shipped.

What payment methods do you accept?

We support multiple secure payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)

  • PayPal

  • Stripe or other verified payment processors

All transactions are processed securely to protect your data and privacy.

Can I request a refund or return an item?

Yes. We have a clear Refund & Return Policy to ensure safe and fair handling of returns. For assistance, please contact us at payment@portercore.net. Include your order number for faster processing.

How do you ensure product quality?

All our products go through rigorous quality checks before shipping. Our team is dedicated to delivering items that meet the highest standards and your expectations.

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